TERMS AND CONDITIONS

Collio

Including Terms and Conditions, Service Level Agreement, and Data Processing Agreement

Last Updated: February 19, 2026

INTRODUCTION

Welcome to Collio, a conversational AI platform operated by Metrixbite S.R.L. These Terms of Service ("Terms") govern your access to and use of the Collio platform, services, and website located at collio.chat (collectively, the "Platform" or "Services").

By accessing or using Collio, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

IMPORTANT: THESE TERMS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ SECTIONS 17 AND 18 CAREFULLY.

1. DEFINITIONS

In these Terms, the following definitions apply:

2. ACCEPTANCE AND ELIGIBILITY

2.1. Binding Agreement

By creating an Account, accessing the Platform, or using any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2.2. Age Requirements

You must be at least 16 years old to use the Platform. Users between 16 and 18 years old may only use the Platform with the consent of a parent or legal guardian. We reserve the right to request proof of age or parental consent at any time.

2.3. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to your registered email address at least 30 days before taking effect. Your continued use of the Platform after changes take effect constitutes acceptance of the modified Terms. The current version will always be available at collio.chat/terms-and-conditions.

3. DESCRIPTION OF SERVICES

Collio is a conversational AI platform that enables teams to interact with AI-powered chat assistants. The Platform is built on OpenAI API technology and provides structured organization through Organizations, Departments, and specialized AI Agents.

Key Features:

4. CRITICAL AI DISCLAIMER AND LIMITATIONS

READ THIS SECTION CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT THE LIMITATIONS OF AI-GENERATED CONTENT.

4.1. No Guarantee of Accuracy

AI-generated responses are NOT guaranteed to be accurate, complete, current, or reliable. The AI may produce incorrect, misleading, biased, or nonsensical outputs ("hallucinations"). You acknowledge that AI technology is probabilistic and inherently subject to errors.

4.2. Not Professional Advice

THE PLATFORM AND AI OUTPUTS DO NOT CONSTITUTE AND SHOULD NOT BE RELIED UPON AS:

While the AI may provide responses related to these topics, such responses are for informational purposes only and do not create any professional relationship. Always consult with qualified, licensed professionals for matters requiring professional expertise.

4.3. User Responsibility

You are solely responsible for:

4.4. No Liability for AI Outputs

We expressly disclaim all liability for any harm, loss, or damage resulting from:

5. ACCOUNT CREATION AND SECURITY

5.1. Account Registration

To access full Platform features, you must create an Account by providing accurate and complete information, including name and email address. You warrant that all registration information is truthful, accurate, and current. You must update your information promptly if it changes.

5.2. Account Security and Responsibility

You are solely responsible for:

You must immediately notify us at contact@collio.chat if you suspect unauthorized access to your Account. We are not liable for any losses resulting from unauthorized Account use due to your negligence.

5.3. Account Administration

Account administrators may add team members and manage permissions. Administrators are responsible for all activities of members added to their Account. Administrators must ensure team members comply with these Terms.

6. SUBSCRIPTIONS, PRICING, AND PAYMENTS

6.1. Subscription Plans

Collio offers the following subscription tiers:

All prices are subject to change with 30 days' notice.

6.2. Payment Processing

All payments are processed by Stripe, Inc., a third-party payment processor. We do not store or have access to your full credit card information. By making a payment, you agree to Stripe's Terms of Service and Privacy Policy. You authorize us to charge your payment method for all fees incurred.

6.3. Automatic Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled. You will be charged the then-current subscription fee unless you cancel before the renewal date. We will notify you via email at least 30 days before any price increases take effect.

6.4. Cancellation

You may cancel your Subscription at any time through your Account settings. Cancellation must occur before the next billing date to avoid charges. Upon cancellation, you retain access to paid features until the end of the current billing period. No partial refunds are provided for unused portions of a billing period.

6.5. Refund Policy

NO REFUNDS are provided if you have used at least one (1) prompt or message during the billing period. Refund requests for technical errors attributable to us may be considered on a case-by-case basis by contacting contact@collio.chat within 7 days of the charge. Refunds, if approved, will be issued to the original payment method within 14 business days.

6.6. Invoicing

Tax invoices are automatically generated and sent via email for all paid subscriptions. Legal entities may request customized invoices by contacting contact@collio.chat.

6.7. Taxes

Prices do not include applicable taxes unless expressly stated. You are responsible for all sales, use, value-added, and other taxes except our income taxes.

7. ACCEPTABLE USE POLICY

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

You agree NOT to:

We use automated systems to detect violations. Violation of this Acceptable Use Policy may result in immediate suspension or termination of your Account without notice or refund.

8. INTELLECTUAL PROPERTY RIGHTS

8.1. Platform Ownership

The Platform, including all software, code, designs, graphics, logos, trademarks, and other content provided by us, is owned exclusively by Metrixbite S.R.L. or our licensors. All intellectual property rights in the Platform are reserved. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for your internal business purposes in accordance with these Terms.

8.2. User Content Ownership

You retain all ownership rights to Content you submit to the Platform. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, store, and transmit your Content solely to provide and improve the Services. We do not use your Content to train AI models or for any purpose other than providing the Services to you.

8.3. AI-Generated Content

Ownership of AI-generated outputs is subject to applicable law and OpenAI's terms. You may use AI-generated content for your business purposes, including commercial use and providing services to your clients. You may not resell direct access to the Platform itself as a standalone service without a separate written agreement.

8.4. Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such feedback without compensation or attribution.

9. DATA EXPORT AND PORTABILITY

You may export your conversation data at any time through the Platform's export functionality. Exported data is provided via a direct access link for each chat or conversation. Data export is subject to technical limitations and format availability.

10. SUSPENSION AND TERMINATION

10.1. Termination by You

You may terminate your Account at any time by contacting contact@collio.chat. Termination does not entitle you to a refund for any unused portion of a paid Subscription. Upon termination, your right to use the Platform ceases immediately.

10.2. Suspension or Termination by Us

We reserve the right to suspend or terminate your Account immediately, without prior notice, if:

Suspension or termination for cause does not entitle you to any refund.

10.3. Effect of Termination

Upon termination of your Account, your access to the Platform will be revoked. Your Content may be deleted in accordance with our data retention policies. You remain liable for any outstanding fees. Sections that by their nature should survive (including limitations of liability, indemnification, and dispute resolution) will continue to apply.

11. WARRANTIES AND DISCLAIMERS

11.1. "AS IS" Provision

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES.

11.2. No Guarantee of Availability

We do not guarantee that the Platform will be available at all times. The Platform may be subject to downtime, interruptions, delays, or technical issues beyond our control. We reserve the right to modify, suspend, or discontinue any part of the Platform without notice.

11.3. Third-Party Services

The Platform relies on third-party services including OpenAI, AWS, and Stripe. We are not responsible for failures, errors, or changes in third-party services that affect Platform functionality.

12. LIMITATION OF LIABILITY

READ THIS SECTION CAREFULLY. IT LIMITS OUR LIABILITY TO YOU.

12.1. Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

12.2. Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED:

12.3. Basis of the Bargain

You acknowledge that the fees reflect the allocation of risk set forth in these Terms and that we would not enter into these Terms without these limitations on liability.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Metrixbite S.R.L., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use or misuse of the Platform, your violation of these Terms, or your violation of any third-party rights.

14. SERVICE LEVEL AGREEMENT (SLA)

14.1. Uptime Commitment

We strive to provide reliable access to the Platform but do not guarantee any specific uptime percentage. The Platform is provided on a "best effort" basis.

14.2. Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts Platform availability. When feasible, we will provide advance notice of scheduled maintenance.

14.3. Support Response Times

We commit to responding to support inquiries within 48 hours of receipt. Response time begins when we receive your inquiry at contact@collio.chat or via WhatsApp at +40 774 941 690.

14.4. Data Backup and Recovery

We perform real-time backups of user data stored on the Platform. Backups are maintained for disaster recovery purposes. You are responsible for maintaining your own backups of critical data by using the export functionality.

14.5. Limitations and Exclusions

SLA commitments do not apply to downtime caused by factors outside our reasonable control (force majeure) or issues caused by third-party services.

15. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government actions, and third-party service provider outages.

16. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Romania. Subject to the arbitration provisions in Section 17, any disputes shall be subject to the exclusive jurisdiction of the courts of Romania.

17. MANDATORY ARBITRATION AND DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

17.1. Agreement to Arbitrate

You and Metrixbite S.R.L. agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved through binding arbitration instead of in court.

17.2. Arbitration Procedure

Arbitration shall be conducted in Romania in accordance with the rules of the Court of International Commercial Arbitration attached to the Romanian Chamber of Commerce and Industry.

17.3. Costs of Arbitration

Each party shall bear its own costs and attorneys' fees, unless the arbitrator awards costs and fees to the prevailing party.

17.4. Informal Dispute Resolution

Before initiating arbitration, you agree to first contact us at contact@collio.chat to attempt to resolve the Dispute informally for at least 30 days.

17.5. Exceptions to Arbitration

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or bring an action in small claims court.

18. CLASS ACTION WAIVER

YOU AND METRIXBITE S.R.L. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

19. GENERAL PROVISIONS

19.1. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Metrixbite S.R.L. regarding the Platform.

19.2. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19.3. Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

19.4. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

19.5. No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

19.6. Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

19.7. Export Compliance

You agree to comply with all applicable export and import control laws and regulations.

20. CONTACT INFORMATION

For questions, support, or notices regarding these Terms, please contact us:

ANNEX A: DATA PROCESSING AGREEMENT

This Data Processing Agreement ("DPA") forms part of the Terms of Service and applies when you use Collio to process personal data subject to GDPR.

A.1. DEFINITIONS

A.2. SCOPE AND ROLES

You are the Controller of any Personal Data submitted. Metrixbite S.R.L. acts as a Processor, processing Personal Data solely on your documented instructions.

A.3. PROCESSOR OBLIGATIONS

Metrixbite S.R.L. shall process Personal Data only on documented instructions, ensure confidentiality, implement security measures, and assist you in responding to data subject requests.

A.4. SUB-PROCESSORS

You authorize Metrixbite S.R.L. to engage the Sub-processors listed in Annex B. We will inform you of any intended changes at least 30 days in advance.

A.5. INTERNATIONAL TRANSFERS

Personal Data is primarily processed within the EEA (Germany). Transfers outside the EEA are governed by SCCs or other appropriate safeguards.

A.6. DATA SUBJECT RIGHTS

We will assist you in fulfilling your obligations to respond to requests from data subjects exercising their rights under Data Protection Laws.

A.7. DATA SECURITY

We implement encryption in transit/rest, access controls, regular monitoring, and real-time backups.

A.8. DATA BREACH NOTIFICATION

We will notify you without undue delay and in any event within 72 hours of becoming aware of a personal data breach.

A.9. AUDIT RIGHTS

Upon reasonable advance notice, you may audit our compliance with this DPA once per year.

A.10. DATA RETENTION AND DELETION

Upon termination, we will delete or anonymize all Personal Data within 30 days, unless required by law.

ANNEX B: LIST OF SUB-PROCESSORS

Metrixbite S.R.L. engages the following Sub-processors:

OpenAI, LLC

Stripe, Inc.

Amazon Web Services (AWS)

Google LLC (Analytics & Tag Manager)

Meta Platforms, Inc. (Meta Pixel)

Brevo (Sendinblue)

Cloudflare, Inc.

Last Updated: February 19, 2026

By using Collio, you acknowledge that you have read, understood, and agreed to these Terms of Service, including the Data Processing Agreement and Sub-processor List.