TERMS AND CONDITIONS

Collio

Including Terms and Conditions, Service Level Agreement, and Data Processing Agreement

Last Updated: June 25, 2026

INTRODUCTION

Welcome to Collio, a conversational AI platform operated by Metrixbite S.R.L. These Terms of Service ("Terms") govern your access to and use of the Collio platform, services, and website located at collio.chat (collectively, the "Platform" or "Services").

By accessing or using Collio, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. SECTION 17 CONTAINS DISPUTE RESOLUTION PROVISIONS, INCLUDING ARBITRATION FOR B2B USERS AND COURT JURISDICTION FOR CONSUMERS.

1. DEFINITIONS

In these Terms, the following definitions apply:

• "Platform" or "Services" means the Collio web application accessible at collio.chat, including all AI chat functionalities, organizations, departments, AI agents, built-in apps, and associated features.
• "User", "you", "your" means any individual or legal entity that accesses or uses the Platform.
• "Consumer" means a natural person using the Platform for purposes outside their trade, business, or profession.
• "Business User" means a legal entity or natural person using the Platform for commercial or professional purposes.
• "Company", "we", "us", "our" means Metrixbite S.R.L., a Romanian legal entity registered with ONRC under VAT ID RO52955094, with registered office at Str. Pinilor, no. 13, Medgidia, Romania.
• "Account" means the user account required to access certain features of the Platform.
• "Subscription" means a paid plan (Pro, Business, or Enterprise) that provides access to premium features.
• "Credits" means the usage units consumed by AI interactions on the Platform. Credits are deducted from your monthly allocation based on AI model usage. 1 Credit = 10,000 tokens (approximate equivalent; actual consumption may vary by model and interaction type).
• "Content" means any data, text, messages, prompts, files, or other materials submitted to or generated through the Platform.
• "AI Agent" means a specialized artificial intelligence assistant configured for specific tasks within departments.
• "AI Model" means a third-party artificial intelligence language model (such as those provided by OpenAI, Anthropic, Google, DeepSeek, or accessible via OpenRouter) used to power Platform responses.
• "Organization" means a top-level folder structure within the Platform for grouping related departments.
• "Department" means a sub-folder within an Organization containing specialized AI agents.
• "Built-in Apps" means the native productivity and business tools (such as CRM and to-do management) integrated directly within the Platform interface.

2. ACCEPTANCE AND ELIGIBILITY

2.1. Binding Agreement

By creating an Account, accessing the Platform, or using any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2.2. Age Requirements

You must be at least 16 years old to use the Platform. Users between 16 and 18 years old may only use the Platform with the consent of a parent or legal guardian. We reserve the right to request proof of age or parental consent at any time.

2.3. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to your registered email address at least 30 days before taking effect. Your continued use of the Platform after changes take effect constitutes acceptance of the modified Terms. The current version will always be available at collio.chat/terms-and-conditions.

3. DESCRIPTION OF SERVICES

Collio is a conversational AI platform that enables individuals and teams to interact with AI-powered assistants across multiple business functions. The Platform supports multiple third-party AI models, which users can switch between depending on their subscription plan, and provides structured organization through Organizations, Departments, and specialized AI Agents.

Key Features:

• Conversational AI chat interface powered by multiple AI models;
• Multi-level organization structure (Organizations → Departments → AI Agents);
• Specialized AI agents for different business departments (marketing, sales, finance, HR, and more);
• Built-in Apps accessible within the chat interface, including CRM and task management tools, available across all subscription tiers;
• AI-powered actions within Built-in Apps, allowing users to create, update, and manage business data through natural language;
• AI model selection and switching, subject to plan eligibility;
• Team collaboration capabilities;
• Chat export functionality;
• Free tier with credit-based AI usage;
• Pro, Business, and Enterprise subscription plans with enhanced credits, AI models, and department access.

4. FEATURE AND MODEL AVAILABILITY BY PLAN

Access to AI models, departments, and features varies by subscription tier as follows:

We reserve the right to adjust feature availability across tiers with 30 days' notice.

5. CRITICAL AI DISCLAIMER AND LIMITATIONS

READ THIS SECTION CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT THE LIMITATIONS OF AI-GENERATED CONTENT.

5.1. No Guarantee of Accuracy

AI-generated responses are NOT guaranteed to be accurate, complete, current, or reliable. The AI may produce incorrect, misleading, biased, or nonsensical outputs ("hallucinations"). You acknowledge that AI technology is probabilistic and inherently subject to errors. The quality and nature of responses may vary depending on the AI model selected.

5.2. Not Professional Advice

THE PLATFORM AND AI OUTPUTS DO NOT CONSTITUTE AND SHOULD NOT BE RELIED UPON AS:

• Legal advice or legal services;
• Medical advice, diagnosis, or treatment;
• Financial, investment, or tax advice;
• Professional consulting in any regulated field.

While the AI may provide responses related to these topics, such responses are for informational purposes only and do not create any professional relationship. Always consult with qualified, licensed professionals for matters requiring professional expertise.

5.3. Multiple AI Providers

The Platform integrates AI models from multiple third-party providers, including but not limited to OpenAI, Anthropic, Google, DeepSeek, and additional providers accessible via OpenRouter. Each provider operates under its own terms, policies, and limitations. We do not control and are not responsible for the underlying AI models, their outputs, their availability, or changes to their behavior or policies.

5.4. User Responsibility

You are solely responsible for:

• Verifying the accuracy of any AI-generated information before relying on it;
• Any decisions made based on AI outputs;
• Any actions taken as a result of using the Platform;
• Compliance with applicable laws and regulations in your use of AI-generated content.

5.5. No Liability for AI Outputs

We expressly disclaim all liability for any harm, loss, or damage resulting from reliance on AI-generated content, inaccurate or misleading AI responses, decisions made based on Platform outputs, or any use or misuse of AI-generated information.

6. ACCOUNT CREATION AND SECURITY

6.1. Account Registration

To access full Platform features, you must create an Account by providing accurate and complete information, including name and email address. You may also register using Sign in with Google. You warrant that all registration information is truthful, accurate, and current. You must update your information promptly if it changes.

6.2. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your Account credentials, all activities that occur under your Account, and any unauthorized access resulting from your failure to safeguard credentials.

You must immediately notify us at [email protected] if you suspect unauthorized access to your Account. We are not liable for any losses resulting from unauthorized Account use due to your negligence.

6.3. Account Administration

Account administrators may add team members and manage permissions. Administrators are responsible for all activities of members added to their Account. Administrators must ensure team members comply with these Terms.

7. SUBSCRIPTIONS, PRICING, AND PAYMENTS

7.1. Subscription Plans

Collio offers the following subscription tiers:

• Free Plan: 5 credits per month. Includes Marketing Department agent, all Built-in Apps, DeepSeek models, and OpenRouter AI models. No payment required.
• Pro Plan: €16/month or €160/year. 500 credits per month. Includes all departments, all Built-in Apps, all AI models (OpenAI, Anthropic, Google, DeepSeek, OpenRouter).
• Business Plan: €49/month or €490/year. 3,000 credits per month. Includes everything in Pro, plus priority support and 1:1 onboarding.
• Enterprise Plan: Custom pricing and credits, tailored to organizational needs. Contact [email protected].

Credits are consumed based on AI model usage per interaction and may vary by model selected. Credits reset monthly on your billing anniversary date and do not roll over to the following month.

7.2. Payment Processing

All payments are processed by Stripe, Inc., a third-party payment processor. We do not store or have access to your full credit card information. By making a payment, you agree to Stripe's Terms of Service and Privacy Policy. You authorize us to charge your payment method for all fees incurred.

7.3. Automatic Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled. You will be charged the then-current subscription fee unless you cancel before the renewal date. We will notify you via email at least 30 days before any price increases take effect.

7.4. Cancellation

You may cancel your Subscription at any time through your Account settings. Cancellation must occur before the next billing date to avoid charges. Upon cancellation, you retain access to paid features until the end of the current billing period. No partial refunds are provided for unused portions of a billing period.

7.5. Refund Policy

NO REFUNDS are provided if you have used at least one (1) prompt or message during the billing period. Refund requests for technical errors attributable to us may be considered on a case-by-case basis by contacting [email protected] within 7 days of the charge. Refunds, if approved, will be issued to the original payment method within 14 business days.

Consumer rights: If you are a Consumer in the EU/EEA, you may have a 14-day right of withdrawal from the date of purchase, unless you have already made use of the Service (e.g., sent at least one message), at which point the right of withdrawal is forfeited per Article 16(a) of Directive 2011/83/EU.

7.6. Invoicing

Tax invoices are automatically generated and sent via email for all paid subscriptions. Legal entities may request customized invoices by contacting [email protected].

7.7. Taxes

Prices do not include applicable taxes unless expressly stated. You are responsible for all sales, use, value-added, and other taxes except our income taxes.

8. ACCEPTABLE USE POLICY

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights;
• Infringe intellectual property rights of any party;
• Transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content;
• Transmit content that contains viruses, malware, or other harmful code;
• Attempt to gain unauthorized access to the Platform, other Accounts, or computer systems;
• Use the Platform to develop competing products or services;
• Use automated systems (bots, scrapers) without prior written consent;
• Violate the usage policies or terms of use of any AI model provider whose models are accessible through the Platform, including but not limited to OpenAI, Anthropic, Google, DeepSeek, and OpenRouter;
• Reverse engineer, decompile, or attempt to extract source code;
• Remove or obscure any proprietary notices;
• Use the Platform to generate content for illegal purposes;
• Engage in any activity that could harm, disable, overburden, or impair the Platform;
• Share Account credentials with unauthorized parties.

We use automated systems to detect violations. Violation of this Acceptable Use Policy may result in immediate suspension or termination of your Account without notice or refund.

9. INTELLECTUAL PROPERTY RIGHTS

9.1. Platform Ownership

The Platform, including all software, code, designs, graphics, logos, trademarks, built-in apps, and other content provided by us, is owned exclusively by Metrixbite S.R.L. or our licensors. All intellectual property rights in the Platform are reserved. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for your internal business purposes in accordance with these Terms.

9.2. User Content Ownership

You retain all ownership rights to Content you submit to the Platform. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, store, and transmit your Content solely to provide and improve the Services. We do not use your Content to train AI models or for any purpose other than providing the Services to you.

9.3. AI-Generated Content

Ownership of AI-generated outputs is subject to applicable law and the terms of the relevant AI model provider. You may use AI-generated content for your business purposes, including commercial use and providing services to your clients. You may not resell direct access to the Platform itself as a standalone service without a separate written agreement.

9.4. Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such feedback without compensation or attribution.

10. DATA EXPORT AND PORTABILITY

You may export your conversation data at any time through the Platform's export functionality. Exported data is provided via a direct access link for each chat or conversation. Data export is subject to technical limitations and format availability.

11. SUSPENSION AND TERMINATION

11.1. Termination by You

You may terminate your Account at any time by contacting [email protected]. Termination does not entitle you to a refund for any unused portion of a paid Subscription, subject to any applicable Consumer withdrawal rights described in Section 7.5. Upon termination, your right to use the Platform ceases immediately.

11.2. Suspension or Termination by Us

We reserve the right to suspend or terminate your Account immediately, without prior notice, if you violate these Terms or our Acceptable Use Policy; your Account is involved in fraudulent, abusive, or illegal activity; we are required to do so by law or court order; or continued provision of Services would create legal or security risks.

Suspension or termination for cause does not entitle you to any refund.

11.3. Effect of Termination

Upon termination of your Account, your access to the Platform will be revoked. Your Content may be deleted in accordance with our data retention policies. You remain liable for any outstanding fees. Sections that by nature should survive (including limitations of liability, indemnification, and dispute resolution) will continue to apply.

12. WARRANTIES AND DISCLAIMERS

12.1. "AS IS" Provision

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights.

12.2. No Guarantee of Availability

We do not guarantee that the Platform will be available at all times. The Platform may be subject to downtime, interruptions, delays, or technical issues beyond our control. We reserve the right to modify, suspend, or discontinue any part of the Platform without notice.

12.3. Third-Party Services

The Platform relies on third-party services including multiple AI model providers, AWS, Stripe, and others listed in Annex B. We are not responsible for failures, errors, or changes in third-party services that affect Platform functionality, including changes to AI model behavior, availability, or pricing by third-party providers.

13. LIMITATION OF LIABILITY

READ THIS SECTION CAREFULLY. IT LIMITS OUR LIABILITY TO YOU.

13.1. Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR: indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, use, goodwill, or other intangible losses; damages resulting from unauthorized access to or use of your Account; damages resulting from errors, inaccuracies, or omissions in AI-generated content; damages resulting from decisions made based on Platform outputs; damages resulting from interruptions, delays, or unavailability of the Platform; or damages resulting from third-party services, content, or conduct.

For Consumers in the EU/EEA: Nothing in this Section limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be lawfully excluded under applicable consumer protection law.

13.2. Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED:

• For Free Plan users: €0 (zero euros)
• For Pro Plan users (monthly): €16
• For Pro Plan users (annual): €160
• For Business Plan users (monthly): €49
• For Business Plan users (annual): €490
• For Enterprise Plan users: The amount actually paid by you in the 12 months preceding the claim

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Metrixbite S.R.L., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use or misuse of the Platform, your violation of these Terms, or your violation of any third-party rights, including the terms of use of any AI model provider.

15. SERVICE LEVEL AGREEMENT (SLA)

15.1. Uptime Commitment

We strive to provide reliable access to the Platform but do not guarantee any specific uptime percentage. The Platform is provided on a best-effort basis.

15.2. Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts Platform availability. When feasible, we will provide advance notice of scheduled maintenance.

15.3. Support Response Times

We commit to responding to support inquiries within the following timeframes:

• Free plan: 48 hours
• Pro plan: 24 hours
• Business plan: Priority support with 1:1 onboarding
• Enterprise plan: Dedicated support per agreement

Response time begins when we receive your inquiry at [email protected] or via WhatsApp at +40 774 941 690.

15.4. Data Backup and Recovery

We perform real-time backups of user data stored on the Platform. Backups are maintained for disaster recovery purposes. You are responsible for maintaining your own backups of critical data by using the export functionality.

15.5. Limitations and Exclusions

SLA commitments do not apply to downtime caused by factors outside our reasonable control (force majeure) or issues caused by third-party services, including AI model provider outages.

16. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government actions, third-party service provider outages, or AI model provider disruptions.

17. DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY. THE APPLICABLE DISPUTE RESOLUTION MECHANISM DEPENDS ON WHETHER YOU ARE A CONSUMER OR A BUSINESS USER.

17.1. Informal Resolution (All Users)

Before initiating any formal dispute resolution process, you agree to first contact us at [email protected] to attempt to resolve the dispute informally for at least 30 days. This informal resolution step is a prerequisite to any formal process.

17.2. Consumers — Court Jurisdiction

If you are a Consumer (as defined in Section 1), any dispute arising out of or relating to these Terms or the Platform shall be subject to the non-exclusive jurisdiction of the courts of Romania. If you are a Consumer resident in another EU/EEA member state, you may also bring proceedings in the courts of your country of residence. You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Nothing in these Terms affects your mandatory statutory rights as a Consumer under the law of your country of residence.

17.3. Business Users — Arbitration

If you are a Business User, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that cannot be resolved informally shall be resolved through binding arbitration conducted in Romania in accordance with the rules of the Court of International Commercial Arbitration attached to the Romanian Chamber of Commerce and Industry.

Each party shall bear its own costs and attorneys' fees, unless the arbitrator awards costs and fees to the prevailing party. Either party may seek injunctive or equitable relief in court to protect intellectual property rights or bring an action in a court of competent jurisdiction for urgent interim measures.

17.4. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions.

18. CLASS ACTION WAIVER

BUSINESS USERS ONLY: You and Metrixbite S.R.L. agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative action. This Section 18 does not apply to Consumers, who retain all applicable class action rights under the law of their country of residence.

19. GENERAL PROVISIONS

19.1. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Metrixbite S.R.L. regarding the Platform.

19.2. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19.3. Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

19.4. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

19.5. No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

19.6. Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

19.7. Export Compliance

You agree to comply with all applicable export and import control laws and regulations.

20. CONTACT INFORMATION

For questions, support, or notices regarding these Terms, please contact us:

• Company: Metrixbite S.R.L.
• Address: Str. Pinilor, no. 13, Medgidia, Romania
• VAT ID: RO52955094
• Email: [email protected]
• WhatsApp: +40 774 941 690
• Website: collio.chat

ANNEX A: DATA PROCESSING AGREEMENT

This Data Processing Agreement ("DPA") forms part of the Terms of Service and applies when you use Collio to process personal data subject to GDPR.

A.1. Definitions

• "Controller" means the User (you) who determines the purposes and means of processing personal data.
• "Processor" means Metrixbite S.R.L. processing personal data on behalf of the Controller.
• "Personal Data" means any information submitted to the Platform that relates to an identified or identifiable natural person.

A.2. Scope and Roles

You are the Controller of any Personal Data submitted. Metrixbite S.R.L. acts as a Processor, processing Personal Data solely on your documented instructions.

A.3. Processor Obligations

Metrixbite S.R.L. shall process Personal Data only on documented instructions, ensure confidentiality, implement appropriate technical and organizational security measures, and assist you in responding to data subject requests under applicable Data Protection Laws.

A.4. Sub-Processors

You authorize Metrixbite S.R.L. to engage the Sub-processors listed in Annex B. We will inform you of any intended changes to the Sub-processor list at least 30 days in advance, giving you the opportunity to object.

A.5. International Transfers

Personal Data is primarily processed within the EEA (Germany via AWS Frankfurt). Transfers outside the EEA (including to the United States for AI model processing) are governed by Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate safeguards as listed in Annex B.

A.6. Data Subject Rights

We will assist you in fulfilling your obligations to respond to requests from data subjects exercising their rights under applicable Data Protection Laws (including access, rectification, erasure, restriction, portability, and objection).

A.7. Data Security

We implement appropriate technical and organizational measures including encryption in transit and at rest, access controls, regular security monitoring, and real-time backups.

A.8. Data Breach Notification

We will notify you without undue delay and in any event within 72 hours of becoming aware of a personal data breach affecting your data.

A.9. Audit Rights

Upon reasonable advance notice (at least 30 days), you may audit our compliance with this DPA once per calendar year, at your own cost.

A.10. Data Retention and Deletion

Upon termination, we will delete or anonymize all Personal Data within 30 days, unless longer retention is required by applicable law.

ANNEX B: LIST OF SUB-PROCESSORS

Metrixbite S.R.L. engages the following Sub-processors. This list is updated periodically. Material changes will be notified at least 30 days in advance.

"Training Use" refers to whether your prompts or outputs may be used to train AI models. In all cases listed as "No", customer data is not used for model training under commercial/API terms.

Note on DeepSeek: DeepSeek models are operated by a Chinese company. While data processing safeguards (SCCs) apply, users should be aware that data transmitted to DeepSeek API endpoints may be subject to Chinese data laws in addition to contractual protections. Users processing sensitive personal data are advised to consider this when selecting AI models.

Last Updated: June 25, 2026

By using Collio, you acknowledge that you have read, understood, and agreed to these Terms of Service, including the Data Processing Agreement and Sub-processor List.